Elevatedcareaz: SPOKECHOICE/EVV

Elevated Care AZ participates in Electronic Visit Verification (EVV) as part of our Qualified Vendor Agreement and AHCCCS contracts. Elevated Care AZ has currently chosen SpokeChoice as the compliant EVV platform for all providers and members. 

Please read through the FAQ below to familiarize yourself with EVV and its unique protocols.

EVV (Electronic Visit Verification) is the process of verifying that the caregiver physically arrived at their scheduled shift for a client. For a more detailed explanation, please see the following information that has been taken directly from the AHCCCS (Arizona Health Care Containment System) website (located at https://www.azahcccs.gov/AHCCCS/Initiatives/EVV/):

Pursuant to Section 1903 of the Social Security Act (42 U.S.C. 1396b), also known as the 21st Century Cures Act, in order to prevent a reduction in the Federal Medical Assistance Percentage (FMAP), AHCCCS is mandated to implement Electronic Visit Verification (EVV) for non-skilled in-home services (attendant care, personal care, homemaker, habilitation, respite) by January 1, 2020* and for in-home skilled nursing services (home health) by January 1, 2023.

*AHCCCS has received a one year approval to implement by January 1st, 2021.

The EVV system, must at a minimum, electronically verify the:

1. Type of service performed
2. Individual receiving the service
3. Date of the service
4. Location of service delivery
5. Individual providing the service
6. Time the service begins and ends

Please email Sarah at timecards@ecaz.org with any corrections. Sarah will ask questions to ensure that the correct codes are in place to get these claims processed. Timecard corrections are due EVERY SUNDAY for the following week.